Primemeridianstore Privacy Policy
Primemeridianstore keeps the personal information you share when you order LED headlight optics, projector lenses or repair components limited to what we actually need to pick, pack and deliver your parcel. This page explains what we collect, how long it stays in our systems, who else may see it and how you can ask us to correct or delete it. It covers orders placed through the website, phone enquiries and workshop visits at our Newcastle counter.
Your rights under Australian consumer law
Products and services sold by Primemeridianstore come with guarantees that cannot be excluded under the Australian Consumer Law. If something we supplied is faulty, not fit for purpose, or doesn't match its description, you are entitled to a remedy: a refund, a replacement, or a repair.
This policy adds to those rights. It does not replace or limit them.
Change of mind returns
If you bought a product and simply changed your mind, you can return it within 30 days, provided it is unused, in its original packaging, and accompanied by the invoice or an order confirmation.
- Refunds for change of mind are paid back to the original payment method.
- Return freight is at your cost unless we arranged the wrong item in the first place.
- Custom-ordered or cut-to-length parts, and installed components that have already been fitted to a vehicle, cannot be returned for change of mind.
Faulty products
If a product fails within its warranty period, contact us before sending it back so we can arrange the fastest route: a swap in the workshop, a pickup, or a return by post. Faulty products get a refund, replacement or repair at your choice, subject to the ACL.
We may ask for photographs and a description of the fault. This is not a stalling tactic; it usually tells us whether the failure is a manufacturing issue or an installation issue, and it lets us fix the cause rather than just the symptom.
Workshop work
If workshop work we carried out does not meet the standard we promised, contact us within a reasonable time and we will inspect the job. Where the fault is ours, we redo the work at no cost.
If the fault traces back to a part we supplied, the warranty section of the Terms & Conditions applies. If it traces back to a pre-existing issue we flagged at booking, we will quote a repair instead of refunding the original job.
How refunds are paid
Refunds go back to the original payment method within five business days of approval. Card refunds can take a further three to five days to appear on your statement depending on the bank. Cash refunds are paid in person, at the counter, on the day we approve them.
How to start a return
Email primemeridianstore@gmail.com with the invoice number, the product, and a description or photo of the issue. We'll reply with the next step within two business days. For walk-in returns, the workshop is open during business hours.
Other legal pages
Request your order records
Send us the email address you used at checkout and the approximate order date. We will pull the invoices and delivery notes we still hold and send a copy back, usually within three business days.